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What base should I put my Simba on?+
Our mattresses are designed to work on any supportive and dedicated mattress platforms including adjustable bases - it’s best on a sprung or rigid slatted bed frame, or a divan/box-spring.
If you choose to use a slatted bed frame, please ensure the slats are no greater than 3 inches apart.
Do I turn my mattress over regularly?+
It's a faff, and no-one enjoys it, so you'll be relieved to hear that our Simba mattress is non-flip since our unique layering system is designed to offer incredibly one-way support. If you want to really do your best by your mattress, rotating it every so often can help - maybe once a month to begin with and then reducing it to every 3-6 months.
What does the mattress 10 year guarantee cover?+
We're proud to offer a 10 year guarantee on each Simba mattress. If your mattress fails within that period due to a manufacturing defect we will exchange it for a brand new one.
We don't have any hidden charges, and our mattresses are built to last. The guarantee covers physical manufacturing flaws in the mattress layers but only includes defects relating to the mattress cover for the first year and does not cover conditions resulting in wear and tear and customer damage e.g damage whilst moving.
As part of the guarantee, we ask that you make sure to rotate (not flip!) the mattress regularly to keep it in optimum condition. Just turn it once a month for the first 3 months, then every 3-6 months for the rest of its life.
Where is Simba based?+
Simba is based in the UK and all our Sleep Experts are based at our Simba HQ in London's bustling Victoria. Wherever you are in the world, if you're sleeping on a Simba Hybrid® Mattress you're sleeping on springs made in Leeds from 100% British steel. We love that Simba is able to source locally and support one of the great trades remaining in the UK.
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Our Customer Experience Team operate across the following hours.
Channel availability differs across weekends.Monday to Friday 9am - 5pm
Saturday 9am - 1pm