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Do I turn my mattress over regularly?+
Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your ten year warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.
Which courier do you use?+
We use UPS for all deliveries.
How do I contact you?+
Our team of Sleep Experts are on hand across on our live chat channel and via email across the following hours:Monday to Thursday 9am - 8pmFriday and Saturday 9am - 5pm
Should you require a call-back, please simply request this within your email and we'll get back to you as soon as possible.
At peak times we can sometimes take up to 1 working day to reply to emails.
Answers on all topics
Need more help?
Our Customer Experience Team operate across the following hours.
Channel availability differs across weekends.Monday to Thursday 9am - 8pm
Friday & Saturday 9am - 5pm