Simba Support

Get help with your products

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Mattress

Bed base

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Duvet & blanket

Pillow

Mattress Protector

Top FAQs

• Do I turn my mattress over regularly?

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  Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your ten year warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.

• Which courier do you use?

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  We use UPS for all deliveries.

• How do I contact you?

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  Our team of Sleep Experts are on hand across on our live chat channel and via email across the following hours:

  Monday to Thursday 9am - 8pm

  Friday and Saturday 9am - 5pm

  To send us an email, please click  here and to keep a record of your orders we recommend creating an account. You can register using the link here.

  Should you require a call-back, please simply request this within your email and we'll get back to you as soon as possible.

  At peak times we can sometimes take up to 1 working day to reply to emails.