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Top FAQs

  • Do I turn my mattress over regularly?

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    Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your ten year warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.

  • How does the 100 night trial work?

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    The 100 night trial applies to all our Simba mattresses and simply put, means you can return it for whatever reason within 100 days from delivery. We want you to experience the perfect nights sleep so you don't need to keep the mattress wrapped in the plastic cover - just use like you normally would.

    Once the return is sorted we'll send a courier over to remove the mattress from your home and recycle or donate it as appropriate.

  • Which courier do you use?

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    We use UPS for all deliveries.

  • What does the mattress 10 year guarantee cover?

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    We're proud to offer a 10 year guarantee on each Simba mattress. If your mattress fails within that period due to a manufacturing defect we will exchange it for a brand new one. 

    We don't have any hidden charges, and our mattresses are built to last. The guarantee covers physical manufacturing flaws in the mattress layers but only includes defects relating to the mattress cover for the first year and does not cover conditions resulting in wear and tear and customer damage e.g damage whilst moving.

    As part of the guarantee, we ask that you make sure to rotate (not flip!) the mattress regularly to keep it in optimum condition. Just turn it once a month for the first 3 months, then every 3-6 months for the rest of its life. 

  • How do I contact you?

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    Our team of Sleep Experts are on hand across on our live chat channel and via email across the following hours:

    • Monday to Thursday 9am - 8pm
    • Friday and Saturday 9am - 5pm

    To send us an email, please click here and to keep a record of your orders we recommend creating an account. You can register using the link here.

    Should you require a call-back, please simply request this within your email and we'll get back to you as soon as possible.

    At peak times we can sometimes take up to 1 working day to reply to emails.

Answers on all topics

Need more help?

Our Customer Experience Team operate across the following hours.

Channel availability differs across weekends.

Monday to Friday 9am - 5pm
Saturday 9am - 1pm