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Returns & refunds

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  • Does the mattress need to be kept in a plastic wrap during the trial?
  • When does the 100 night trial start?
  • Do I have to pay to trial the mattress?
  • I want to return my order how do I request this?
  • Do you recycle returned mattresses?
  • Can you refund via cheque?
  • How does the refund work?
  • Are returns free?
  • Who will remove my mattress if I decide to return it?
  • Do I need to keep any of the packaging?
  • Do items need to be repackaged before return?
  • Can I return my Simba bedding?

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