I want to return my order how do I request this?
We're sorry to hear it didn't work out and you're wanting to return.
Our returns process is pretty easy but there's just a few reminders when requesting a return:
- It's just our mattresses that have a 200 night trial and we do suggest that you give your Simba at least 30 nights to ‘bed in’ – any new mattress can feel a bit different at first.
- All other items have a 14 day returns period, this means things like pillows and duvets must be in an unused condition and repackaged prior to the return - they will be inspected once they've arrived safe and sound back at our warehouse before we process the refund.
- The return must be requested by the account holder who placed the original order with us.
- If you've ordered via Amazon, eBay, John Lewis or any of our retailers you will need to contact them directly to request a return.
If you tick all the boxes above - great!
To kickoff a return, you'll need to have a registered Account with us. Registration is quick and easy and allows you to manage your own return process through to collection.
> If you already have an Account registered, click HERE.
> If you need to register, don't worry it's easy, click HERE.
> If you think you might have a manufacturing fault with your product and would like discuss your options, click HERE.
Our returns are free but any applicable delivery charges at the time of ordering will not be refunded. Once the item is scanned back into our warehouse, we’ll process your refund and cancel the financing agreement if you chose the 0% installment option - please allow up to 14 business days for any refunds to be processed.