Once your Simba has been collected, our courier will give us the heads up and we'll process your refund. This is via the original payment method and generally takes 3-5 business days from arriving back with us.
If you've purchased via financing, we'll take care of canceling the agreement for you. Please don't cancel the direct debit until you've received the heads up that the cancellation is complete. Any instalments that you paid up until that point will be refunded within 14 business days.
Our returns are free but any applicable delivery charges at the time of ordering will not be refunded.