What's the difference between buying directly from Simba and buying from a retailer?

There are a number of differences for example, each retailer offers their our own financing plans, trial and return policy, delivery options and timings and availability of sizes. 

 

Retailers will not have all the items we sell on our website, for instance, the Hybrid Pro mattress.

If you have placed your order anywhere other than simbasleep.com, you’ll need to contact that retailer with any order and aftercare enquiries.

That's because for many reasons, including your security, we don’t have access to that information.

 

Our official eBay or Amazon stores allow you to contact the team directly through those platforms, so please start there with any questions about your order.