I think my item is defective. What do I do?

We guarantee our mattresses, bed bases and the Hybrid® Topper for ten years.

Accessories such as pillow, duvet & bedding are covered by a 1 year guarantee (excludes refurbished accessories)

Refurbished mattresses are covered by a 1 year guarantee.

Maintaining the highest quality standards across our entire range is of the utmost importance to us, so we take any concerns about our products very seriously and will investigate thoroughly.


Please head over to our returns page in order to request an exchange and complete this form https://simbasleep.com/pages/returns-form. Just enter your order number (eg #UK12345) and your order email and complete the form.