I think my item is defective. What do I do?

We guarantee our mattresses for ten years, and all our other products for one year.

Maintaining the highest quality standards across our entire range is of the utmost importance to us, so we take any concerns about our products very seriously and will investigate thoroughly.

Please head over to our returns page in order to request an exchange and complete this form https://simbasleep.com/pages/returns-form. Just enter your order number (eg #UK12345) and your order email and complete the form.