I think my item is defective. What do I do?

We guarantee our mattresses for ten years, and all our other products for one year.

Maintaining the highest quality standards across our entire range is of the utmost importance to us, so we take any concerns about our products very seriously and will investigate thoroughly.

If you need some advice please contact our team on the form here. Otherwise, to request a replacement or exchange, please complete the form found on the link here. Just enter your order number (eg #UK12345) and your order email and complete the form.