I have some questions about my Simba but I didn't order through your website, who do I contact?

Our Sleep Experts are here to help you with any general questions including aftercare advice. Should you have any order specific enquiries and have ordered through any of our retailers and not directly through our website, you will need to contact them directly. This is because we don't share order information or have access to orders placed via our retailers and they can be subject to different terms and conditions. However, if you have any questions in regards to the product itself we are always happy to help and you can of course contact our customer services via online chat or by emailing us at hello@simbasleep.com

Likewise, for any orders placed through our official Amazon and eBay stores, please contact our dedicated team directly through there.