How does the refund work?
Once your Simba has been collected, our courier will give us the heads up and we'll process your refund. The money will be returned through your payment method, within 14 days of the collection date. We cannot issue refund cheques, and if there are any problems with the refund (eg if your card has expired), we'll get in touch to arrange a bank transfer.
If you've signed up for financing, we'll cancel the agreement for you, but please don't cancel the direct debit until you've received notification that the cancellation is complete. Any installments that you paid up until that point will be refunded within 14 business days. We don't charge anything for returns, but you won't be refunded any delivery charges from your original order.
❗️UPDATE: Please note that due to exceptional circumstances around the global COVID-19 pandemic, return and replacement requests are subject to service interruptions. Please reach out to our Customer Support Team for more information.