Do items need to be repackaged before return?
It takes specialist machinery to precisely roll our mattresses into a box so once they’ve expanded we keep them that way. You can get creative though - we've seen the boxes made into everything from pirate ships to puppet shows. Before pickup, just remember to strip your bedding, as the two-person crew that comes to collect it probably doesn’t need any extras.
For smaller items, including pillows, duvets and bedding, some packaging is needed, so for these we recommend you hang on to the original packaging until you're sure.
A quick reminder that all full mattress purchases have a 1 year trial this includes bed bases and the Hybrid® Topper.
All accessory and refurbished items from our Outlet range, including mattresses, have a 30 night trial.