What if I'm not home when the courier attempts to deliver?

If you know you're not going to be home on the scheduled day please let us or the courier know as soon as possible, so that delivery can be rebooked.

Orders containing mattresses will not be left unattended if no one is home to accept delivery. Our delivery partner will contact you directly to arrange delivery again on another day. This will not be the following day as the courier have to process the items back through their network.

If it's a DPD Local delivery of smaller item(s) and you haven't given an alternative place to leave it, you'll get a calling card offering you instructions on how to arrange redelivery, along with other options such as pick up from a local shop.