What if I'm not home when the courier attempts to deliver?

If no one is home to sign for the package, it won't be left unattended - and our delivery partner will attempt to deliver again on another day.

If your order contains a mattress, our delivery partner will get in touch with you directly to rearrange a date; however this may not be as soon as the next day, so if you know you're not going to be home on the scheduled day please let us or them know as soon as possible.

If it's a DPD Local delivery of a smaller item and you haven't given an alternative place to leave it, you'll get a card offering you alternative options including the ability to pick up from a local shop.