When will my order arrive?

For orders containing a mattress, you'll receive your allocated 4-hour delivery window via SMS the morning of your chosen delivery date. If you have paid for a chosen time-slot as a paid additional delivery service, your allocated window will match your original request.

On your delivery day, you'll have access to live tracking to see where the driver is on route and the number of deliveries ahead of you. The delivery window will narrow on the day and the drivers will also give you a call when they're getting close to you.

If you've ordered accessories only, you'll be allocated a one hour window on the day of delivery and again have access to tracking features as well as plenty of in-flight options via the courier who will be in touch on both email and SMS prior to your delivery. 

We might occasionally use alternative couriers or local delivery services. If we need to do so for your order then we’ll let you know when we confirm despatch.