How can I reset my account password?
There’s three ways to change your account password depending on where you’re stuck:
If you’re logged in and want to change your password: head to the section pictured below and follow the on-screen instructions.
If you’ve forgotten your password: click ‘forgot password’ on the login page. You’ll be sent an email with instructions for what to do next. You’ll then be asked for a new password and log in again.
If you’ve forgotten your password and locked yourself out: it happens. Your account will be locked for an hour, so you could try again then or contact our team who can reset it for you sooner.
Whenever you choose a new password, remember it needs to:
- Be at least 8 characters long
- Contain a mix of capital and lower case letters
- Contain at least one number
- Contain at least one special character (such as ! @ %)