We want to make sure you’re happy when you buy with us. If you’re not satisfied with your purchase, please contact our customer experience team on our live chat channel and via email during these hours:

Monday to Thursday 9am - 8pm

Friday and Saturday 9am - 5pm

For emails, please reach out to us at complaints@simbasleep.com

If you’d like for us to give you a call, please request one in your email and we'll get back to you as soon as possible. You can also arrange a callback using our live chat service.