Do i need to be in when you remove my old mattress?

Yes, you do. Our partner, Arrow XL, will be happy to remove your mattress from any room, but someone will need to let us in. Please don’t leave it outside; any damage caused may make the mattress unsafe for handling and we won’t be able to take it away. 

But we’ll make sure we find a day that’s convenient for you; Arrow XL will email you up to 48 hours after your new mattress delivery to schedule a convenient collection date for your old one. In normal circumstances however, we’d expect collection to take place up to 14 days after your new mattress delivery. 

Do please note that the courier will also only remove the same number of mattresses that have been delivered to you (so for example, if you bought two, we can only collect two).