Simba Support

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Top FAQs

  • Do I turn my mattress over regularly?

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    Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your ten year warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.

  • Do I still qualify for the 100 night trial if I paid using financing?

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    Yes, absolutely. If you were to decide not to keep your mattress we'd refund any instalments paid and cancel the agreement for you.

  • How does the 100 night trial work?

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    The 100 night trial applies to all our Simba mattresses (excluding the Hybrid Topper) and simply put, means you can return it for whatever reason within 100 days from delivery. We want you to experience the perfect nights sleep so you don't need to keep the mattress wrapped in the plastic cover - just use like you normally would.

    Once the return is sorted we'll send a courier over to remove the mattress from your home and recycle or donate it as appropriate.

    You'll be refunded the full value of your mattress or, if you paid using instalments, any payments made until that time (plus the agreement is cancelled for you). Returns are free, but any premium delivery charges will not be refunded. If you've taken advantage of one of our promotions please take a look at the T&Cs as this may impact your refund.

  • How do I contact you?

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    Our Chatbot 'Luna' is now available 24/7, primed with lots of help and support via the LiveChat button. Our team of Sleep Experts are also available through the same channel to help with any trickier questions during the following hours:

    Monday - Thursday 9am-5:30pm (we're available on live chat until 9:30pm)
    Friday & Saturday 9am-5pm

    To send us an email, please click here

  • Where do I apply my discount code?

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    There's a box for this in your shopping cart. Either click on the cart or take a look at the summary on the right of the screen; you can add the code at any time after you've added your mattress or qualifying item (but before you pay).

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