Get help with your products
Select products below to filter answers
Do I turn my mattress over regularly?+
Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your ten year warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life. To make life easier for you, all our mattresses come with handles for a simpler spin.
Do I still qualify for the 100 night trial if I paid using financing?+
Yes, absolutely. If you were to decide not to keep your mattress we'd refund any instalments paid and cancel the agreement for you.
How does the 100 night trial work?+
The 100 night trial applies to all our Simba mattresses (excluding the Hybrid Topper) and simply put, means you can return it for whatever reason within 100 days from delivery. We want you to experience the perfect nights sleep so you don't need to keep the mattress wrapped in the plastic cover - just use like you normally would.
Once the return is sorted we'll send a courier over to remove the mattress from your home and recycle or donate it as appropriate.
You'll be refunded the full value of your mattress or, if you paid using instalments, any payments made until that time (plus the agreement is cancelled for you). Returns are free, but any premium delivery charges will not be refunded. If you've taken advantage of one of our promotions please take a look at the T&Cs as this may impact your refund.
How will I know when my order will arrive, will I get a time slot?+
You'll know exactly when to expect your delivery with our tracked services.
For orders containing a mattress, you'll receive your allocated three hour delivery window the morning of your chosen delivery date. You'll have access to live tracking to see where the driver is on route and the number of deliveries ahead of you. The window will narrow on the day and the drivers will also give you a call when they're on their way to you.
If you've ordered accessories only, you'll be allocated a one hour window on the day of delivery and again have access to tracking features as well as plenty of inflight options.
To track your order head to your account. Don’t have an account yet? Sign up here.
We might occasionally use alternative couriers or local delivery services. If we need to for your order then we’ll let you know when we confirm despatch.
Where do I apply my discount code?+
There's a box for this in your shopping cart. Either click on the cart or take a look at the summary on the right of the screen; you can add the code at any time after you've added your mattress or qualifying item (but before you pay).