Simba Support

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Top FAQs

• What's the difference between your mattresses, how do I choose?

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  No matter which Simba Hybrid® Mattress you choose, you'll always experience gravity-defying cooling comfort with our patented titanium Aerocoil® spring-comfort layer. The difference lies in the layers and the number of springs in each.
  

  The Essential has 4 layers and up to Aerocoil® 1500 springs, the Hybrid has five layers and up to 2000 springs, the Pro has seven layers and up to 4000 springs, and then the Luxe model has up to 5000 including both our patented titanium alloy Aerocoil® springs as well as high carbon steel Aerocoil® springs for unbeatable support and airflow. 

  As you move up the range, across the additional layers you'll find enhanced innovation and engineering to support the Simba Sleep experience. Those added springs and layers mean even more responsive support, even better heat regulation and ultimately an even more comfy night's sleep.

  The SupportCore™ Base, which can be found in the Hybrid, Pro & Luxe includes up to 1000 tempered steel springs. These work together offering support up to each corner, allowing you to sleep right at the very edge should you wish to. They help the mattress breath and each spring works independently offering pressure relief. 

  New to our Hybrid range is the Simba Hybrid® Ultra Mattress with our highest spring count ever, up to 7500 Aerocoils® along with layers unique to the Ultra. Layers include the Thermo-regulating FusionCool™ layer. Our own blend of kapok, wool & bamboo for an extra coolingtop layer. Another being  support boosting PureLift®. A unique blend of latex & coconut for superb, natural support & breathability.

  Other additions to our range are our budget friendly Simbatex® Foam mattresses, at a lower price point compared to our Hybrids. Although you wont find the Aerocoil® spring-comfort layer in the Simbatex® mattresses, you will find our open-cell Simbatex® foam. There's now a Simba for a wider range of needs and budgets.

  You can find more information comparing the range in the following link here

  For more help, please reach out to our in-house Sleep Experts via Live Chat.

• How do I clean my mattress?

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  Using a mattress protector will help keep your Simba mattress in excellent condition, including the cosy, hypoallergenic cover.

  For care advice on your mattress type please take a look at the cover of your mattress and check where the zip is located:

  Is the zip underneath the mattress?

  

  This cover is not removable or machine washable. To clean we'd recommend using a damp cloth with light cleaning products if necessary.

  Is the zip around the side?

  

  If you need to give your mattress a clean, just unzip the top white sleep surface and pop this in the machine at a maximum of 40°. The grey half can only be spot cleaned with a damp cloth. If you would like to buy a brand new cover for your mattress, perhaps as a spare when the other is in the wash, you can place an order here
  

• Do I need to turn my mattress over regularly?

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  Think of it as the 'no flipping way'. You don't have to turn it (phew), but rotating your mattress regularly is one of the very few conditions of your warranty. Take it for a 180 degree spin on the base once a month for the first 3 months, then every 3-6 months for the rest of its life.

  To make life easier for you, the Simba Hybrid®, Pro, Luxe, Ultra & Simbatex® Foam mattresses come with handles for a simpler spin. (excludes single and small double sizes)
  

  All sizes of the GO Hybrid® mattress have handles.

• Can you collect & recycle my old mattress?

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  Yes, we’d love to - whatever the brand, whatever the size, we can collect your old mattress for recycling. Even if you aren't planning to order a mattress from us, we can still arrange a collection of your old mattress as part of our recycling option. Details as to this stand-alone service can be found here

  Our mattress removal service takes place at the same time as delivery of your new Simba and costs just £50; just select the ‘Standard Delivery With Old Mattress Removal’ option at checkout. If there is more than one mattress being ordered, the courier will collect the same number of mattresses for the cost of £50.

  Before delivery of your new mattress, we will send you one of our handy mattress bags, which will arrive via DPD local. You just need to remove your bedding and bag the mattress on the day of delivery. This is just to ensure that the mattress is kept dry and easily transportable. 

  For purchases of the Simba Hybrid® Ultra Mattress, we are offering free collection of an old mattress. The option to select this free collection is available at checkout. 

  If you didn't add the old mattress removal service to your order but would now like to include this, please reach out to our team via live chat here

  We do need to be contacted by 2pm, 2 working days before the delivery date that you chose to add on this service. If less than 2 working days before, this could delay your delivery. 

  Unfortunately this service is not currently available in all parts of the UK, so if you can’t see the option in the checkout, it’s not operating in your area yet.   

   

   

• Do you offer a discount for NHS staff?

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  Yes we do, and we're able to extend our exclusive offer even further to Blue Light Card members also which includes a number of other sectors.    

  Head over to either Health Service Discounts or Blue Light Card using the links below, follow the registration steps if you're not already a member and search for 'Simba Sleep'.

  Health Service Discounts - https://healthservicediscounts.com/

  Blue Light Card - https://www.bluelightcard.co.uk/

  Access to the exclusive discount will require some form of identification either through the sites own registration process, or via our online process. But don't worry, it's not too strenuous and we're on hand to help if you struggle.

  Please note that this discount cannot be used in conjunction with any other offer or promotion.

   

• How do I contact you?

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  Our team of Sleep Experts are on hand across on our live chat channel and via email across the following hours:

  • Monday to Thursday 9am - 8pm
  • Friday and Saturday 9am - 5pm

  To send us an email, please click here and to keep a record of your orders we recommend creating an account. You can register using the link here. 

  If you would like for us to give you a call, please simply request this within your email and we'll get back to you as soon as possible. You can also arrange a callback with our live chat service. 

  At peak times we can sometimes take up to 1 working day to reply to emails.

• Are there any stores where I can test the mattress before buying?

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  We’re confident it’ll be love at first night - but we give you a 200 night trial on your Simba to be sure. If you decide to return it, we’ll collect it for free in exchange for a full refund (and don’t worry, we wouldn’t dream of asking you to get it back in the box).
  

  However, we've also partnered with John Lewis right from the very start so you can try out and buy the Simba Hybrid® in some John Lewis stores within the UK

  You can find your closest retailer using our store finder on the link HERE.