Simba Support

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Top FAQs

  • What's the difference between your mattresses, how do I choose?

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    No matter which of our three Hybrid® Mattresses you choose, you're always guaranteed our patented blend of cooling foam and ultra responsive mIQro™ springs. The difference lies in the layers and the number of springs in each.

    The Essential has four layers and up to 1,500 springs, the Original has five layers and up to 2,500 springs, and the Pro has seven layers and up to 5,000 springs.

    Those added springs and layers mean even more responsive support, even better heat regulation and ultimately an even more comfy night's sleep. Meaning there's now a Simba for a wider range of needs and budgets.

  • Do I still qualify for the 100 night trial if I paid using financing?

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    Yes, absolutely. If you were to decide not to keep your mattress we'd refund any instalments paid and cancel the agreement for you.

  • How will I know when my order will arrive, will I get a time slot?

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    You'll know exactly when to expect your delivery with our tracked services.

    For orders containing a mattress, you'll receive your allocated three hour delivery window the morning of your chosen delivery date. You'll have access to live tracking to see where the driver is on route and the number of deliveries ahead of you. The window will narrow on the day and the drivers will also give you a call when they're on their way to you.

    If you've ordered accessories only, you'll be allocated a one hour window on the day of delivery and again have access to tracking features as well as plenty of inflight options. 

    To track your order head to your account. Don’t have an account yet? Sign up here

    We might occasionally use alternative couriers or local delivery services. If we need to for your order then we’ll let you know when we confirm despatch.

  • How much is delivery?

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    Standard delivery to the most of the UK is free. We do have plenty of other options to bespoke your delivery depending if need an old mattress removed, a weekend service or a specific time slot. All options include premium 2-person delivery directly to your room of choice. 

    • Standard weekday delivery: FREE
    • Weekday delivery with a specific time slot: £20
    • Weekday delivery with collection of your old mattress: £30
    • Saturday/Sunday delivery: £20
    • Saturday/Sunday delivery with a specific time slot = £40
    • Saturday/Sunday delivery with collection of your old mattress: = £50

    We also deliver to Highlands, Islands and remote areas, note a delivery fee of £60 applies to these areas and removal is not available. 

    For all mainland UK services your order can be with you as soon as 2 working days if you place your order before our 2pm cut off (out of area postcodes can take 5-10 days but we'll let you know if this applies when you place your order). If you have a particular date in mind just use the calendar at checkout to choose this, if the date you want isn't available it means we're not in your area on that day.

    Any smaller item orders, such as a pillow or duvet, will be delivered by DPD Local free of charge within 3 business days and this is weekday only.

    If you're needing your order asap we have a next day delivery option, check out the answer below for more information👇

  • Where do I apply my discount code?

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    There's a box for this in your shopping cart. Either click on the cart or take a look at the summary on the right of the screen; you can add the code at any time after you've added your mattress or qualifying item (but before you pay).

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Monday to Thursday 9am - 9:30pm
Friday & Saturday 9am - 5pm
Sunday Closed