In order to change your account password you must first be registered. Placing an order with us does not automatically register you. If you are registered and need to change your password, there’s three ways to do this, depending on where you’re stuck:

If you’re logged in and want to change your password: head to the section pictured below and follow the on-screen instructions. 

If you’ve forgotten your password: click ‘forgot password’ on the login page. You’ll be sent an email with instructions for what to do next. You’ll then be asked for a new password and log in again. 

If you’ve forgotten your password and locked yourself out: it happens. Your account will be locked for an hour, so you could try again then or contact our team who can reset it for you sooner. 

Whenever you choose a new password, remember it needs to:

• Be at least 8 characters long
• Contain a mix of capital and lower case letters
• Contain at least one number
• Contain at least one special character (such as ! @ %)