How can I reset my account password?

There’s three ways to change your account password depending on where you’re stuck:

If you’re logged in and want to change your password: head to the section pictured below and follow the on-screen instructions. 


If you’ve forgotten your password: click ‘forgot password’ on the login page. You’ll be sent an email with instructions for what to do next. You’ll then be asked for a new password and log in again. 


If you’ve forgotten your password and locked yourself out: it happens. Your account will be locked for an hour, so you could try again then or contact our team who can reset it for you sooner. 

Whenever you choose a new password, remember it needs to:

  • Be at least 8 characters long
  • Contain a mix of capital and lower case letters
  • Contain at least one number
  • Contain at least one special character (such as ! @ %)