When will my mattress removal service be completed?
We offer an additional paid service with mattress orders to have your existing mattress taken away and recycled for you.
Our mattress removal service takes place at the same time as delivery of your new Simba and costs just £50; just select the ‘Standard Delivery With Old Mattress Removal’ option at checkout. If there is more than one mattress being ordered, the courier will collect the same number of mattresses for the cost of £50.
Before delivery of your new mattress, we will send you one of our handy mattress bags, which will arrive via DPD local. You just need to remove your bedding and bag the mattress on the day of delivery. This is just to ensure that the mattress is kept dry and easily transportable.
We are currently offering free mattress removal when purchasing the Hybrid® Ultra Mattress. Just select this free service at checkout if ordering this mattress and require removal.
We recycle or re-process anything that's returned to us - from boxes to springs. Foam is used in carpet underlay and metal is repurposed. All this so you can sleep easier knowing we're doing our bit for you!
If you didn't add the old mattress removal service to your order but would now like to include this, please reach out to our team via live chat here
We do need to be contacted by 2pm, 2 working days before the delivery date that you chose to add on this service. If less than 2 working days before, this could delay your delivery.