Orders & payments
Placing an order
- Do you offer a discount for NHS staff?
- How can I place an order?
- How many discount codes can I use on an order?
- I live in the Channel Islands, can I claim back VAT?
- My order value is different to what's on my gift card, can I still use it? Is there anyway I can check the balance?
- What payment methods do you offer?
Paying in instalments
- Can I use a discount code with the financing option?
- Do I have to pay a deposit with Splitit?
- Do I qualify for financing?
- Do you offer financing?
- How do I order using the interest free credit?
- How does Splitit work with a credit card?
Order help
- Can I get more information on how many instalments are left and pay the balance off?
- How can I cancel my order?
- How does Refer a Friend work? I've referred my friend and they've placed an order but I haven't heard anything?
- I can't find certain Simba products on the website anymore. Are they still available?
- I have some questions about my Simba but I didn't order through your website, who do I contact?
- I have the original Simba Hybrid® Mattress cover and I see it's changed. Does that mean mine isn't as good?