Orders & payments
Placing an order
- Do you offer a discount for NHS staff?
- DO YOU OFFER A DISCOUNT FOR STUDENTS?
- How can I place an order?
- How many discount codes can I use on an order?
- What payment methods do you offer?
- What's the difference between buying directly from Simba and buying from a retailer?
Paying in instalments
- Can I use a discount code with a financing option?
- Do I have to pay a deposit with Splitit?
- Do I qualify for financing?
- Do you offer financing?
- How do I order using the interest free credit option?
- How does Splitit work?
Order help
- Can I get more information on how many instalments are left and pay the balance off?
- Discontinued Items
- How can I cancel my order?
- How does Refer a Friend work? I've referred my friend and they've placed an order but I haven't heard anything?
- I have some questions about my Simba but I didn't order through your website, who do I contact?
- I think my item is defective. What do I do?