Orders & payments

Placing an order

• Do you offer a discount for NHS staff?
• DO YOU OFFER A DISCOUNT FOR STUDENTS?
• How many discount codes can I use on an order?
• What payment methods do you offer?
• What's the difference between buying directly from Simba and buying from a retailer?
• Where do I apply my discount code?

Paying in instalments

• Can I use a discount code with a financing option?
• Do I have to pay a deposit with Splitit?
• How does Splitit work?
• Is a deposit required? When will the first instalment be taken?

Order help

• Can I get more information on how many instalments are left and pay the balance off?
• Discontinued Items
• How can I cancel my order?
• How does Refer a Friend work? I've referred my friend and they've placed an order but I haven't heard anything?
• I have some questions about my Simba but I didn't order through your website, who do I contact?
• I think my item is defective. What do I do?

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